Q & A
Houston Organic Cleaning Service is committed to your complete satisfaction. Here are our most frequently asked questions.
What can we expect from Houston Organic Cleaning Service? You can expect trust, dependability, honesty and accountability. In addition, the products we use to clean your home will be 100% toxic free, chemical free and 100% fragrance free, planet and pet friendly. Expect your showers, tubs, toilets, sinks, faucets, counters and mirrors to be cleaned. Window damp wipe. Base board dusted. Your floors swept mopped, and vacuumed. Wall dusted, cobwebs removed, fan dusted, front of major appliances cleaned, stove top, and microwave cleaned, and trash removed.
Are you 100% Eco friendly – Yes. Houston Organic Cleaning Service is 100% fragrance free, chemical free and toxic free.
How much will a natural cleaning cost? – We are very happy to be recognized as THE only provider of affordable, quality, 100% Eco-friendly house cleaning services. Please note, the costs to clean your home will depend on the size of your home. Additional service will add to the cost.
How do I make payment? Once your appointment has been schedule and confirmed by one of our staff, you will receive an invoice from chase to make your payment. You can also pay the cleaning staff directly before they begin cleaning. NO CASH IS ACCEPTED.
Is payment collected before or after service? All payments are collected before service is provided.
What method of payments do you accept? Houston Organic housecleaning service accept, personal and business checks as well as MasterCard, Visa, American Express, and Discover. For your safety, we do not accept payments by way of cash apps.
Do you give refunds? No, we do not. However, if for any reason you are not 100% satisfied with the cleaning, please notify us within the first 24 hours after the cleaning and we will have a team member back at your home to re-clean the area, at no cost to you.
How many people will you send to clean my home? The number of people send to clean your home will depend on the size of your home. For example, for 1-2 bedroom apartments, we will send one team member. For 3-4 bedrooms’ home, a team of two is send.
Can you use our cleaning products to clean our home? If your cleaning products are toxic free, chemical free and fragrance free we will have no problems using your cleaning solutions. However, if they are not, we will not be able to use them and will use our own. Please keep in mind that our cleaning team arrive with all the cleaning solutions and equipment that are necessary to clean your home.
Is there anything I need to do before your cleaning staff or team arrive? Yes. We ask that you pick up any toys or clothing before we arrive and place for your pets where he, she, they will be comfortable while we clean. We also ask that you remove all dishes from the kitchen sink and counter.
Do you supply all the products necessary to clean my home? Yes. We do. We arrive with all of the cleaning solutions and equipment that are necessary to clean your home.
Where can I schedule my healthy home cleaning appointment? You can schedule your appointment by texting us, calling us or on the contact page on our website.
Is there a window for the cleaning staff or team to arrive? Yes, there is. While we cannot warranty our exact time of arrival we do offer arrival windows of one hour for your convenience. Any longer and we will notify you a head of time.
How dependable are Houston Organic Cleaning Services staff? The cleaning team at Houston Organic Cleaning Service are not only fully trained and insured, but, our uniformed staff will arrive on time, professionally clean your home and leave within a specified time. They are not allowed to smoke, eat, drink, speak loudly, use their phone, wear perfume, or enter your home without shoe covers. Our goal is to contribute to the health and well-being of your family, friends, pets and the environment. The only way to accomplish this to by being dependable.
What if your team missed something? If for any reasons our house cleaning team miss something, not to worry. We will be happy to re-clean the area of concern at no additional cost to you when you contact us by the end of the next business day following your service.
Can I have the same Houston Organic Cleaning Service team clean my home every time? Please know that we will always do everything that is within our control to send the same team to your home each time. However, it may not always be possible. Because all our cleaning staff are experience house keepers, you can ensure that the quality of their work will always be consistent regardless of the team we send.
Are your cleaners bonded? - Yes. They are. Every one of our team and or staff members that enters your home is bonded.
Are you insured? Yes. We are. Our business is fully insured for our protection and yours.
Are your cleaning products safe for pets – Yes they. Our cleaning solutions are made only 100% natural ingredients that is safe for the entire family. And yes, your pet. It the same products we use in our home.
Do I need to be home during the cleaning? No. Our business hours are from 8 a.m. to 5 p.m. Monday to Friday. This is when most of our customers are at work, heading to work or heading out. Providing our fully bonded cleaning team or staff member with the garage code or leaving a spear key in a safe place will work. The key will be return to the same place or an agreed upon place at your home.
What is not included in the cleaning? Houston Organic Cleaning Service customize its services to accommodate the needs of each customer so they only pay for the service they need and nothing more. However, our staff will not do laundry, wash dishes, clean up clutter or pick up clothes. Because we want to make sure your belongings are not misplaced, we leave these small tasks to you
Should I remove my pets during the cleaning? Yes. We are a very proud pet-friendly company. We are pet owners ourselves. However, we do ask, if your pet is aggressive in any way, please leave him or her outside or in a gated area to ensure the safety of our professional housecleaning team.
How often do you provide service? Houston Organic Cleaning Service is happy to provide service every day, every week, every two weeks, or once a month. It all depends on your cleaning needs. You may also request house cleaning services for special events, and move-in, move-out.
Can I give special instructions? Yes, you can. As long as they are within reasons, we will do our best to accommodate them. If we are not able to accommodate a request, one of our customer service staff will let you know right away.
Will my initial cleaning cost more? No. It will be the same as the daily, weekly, bi-weekly or monthly cost. No extra cost for initial cleaning. While we understand that the first cleaning may take longer than subsequent cleaning, we will never charge extra for initial cleaning service provided.
What is your cancellation policy? – We ask that you give us at least 24 hours’ notice to avoid being charged a cancellation fee. If you cancel less than 24 hours you will be charged the full service fee. If you notify us 48 hours before your schedule cleaning, you will not be charged a cancellation fee.
Will I be charged a cancellation fee? Yes, if you cancel 24 hours before your schedule cleaning, you will be charged 50% of your schedule cleaning fee. If you cancel less than 24 hours of your schedule cleaning, you will be charged the full service fee.
Can I reschedule a cleaning? Yes. Life is unpredictable. We know that. That is why we work with your schedule. If you need to reschedule a cleaning, please call us 48 hours before your scheduled service to reschedule. We’ll do our best to accommodate all of your scheduling needs.
What happen if you show up and no one is home to let you in? We do understand that things happen, however if you have a confirmed schedule appointment and our cleaning team show up and cannot access the home, we will call and or send you a message. If you are able to arrive at the home within 15 minutes or less of being notified, the cleaning team will proceed with cleaning your home. If you are not able to arrive within 15 minutes, you will be charged the full service fee for the appointment.
Do you provide service on the weekends? While our regular business days are Monday - Friday, we can accommodate special request from time to time. Please note, these request will need to me made 2-3 days in advance and the cost will be adjusted.
What are your regular hours? Our regular hours are 8 am – 5 pm.
What are your regular work days? Our regular days are Monday - Friday. However, we can accommodate Saturday appointments. Cost will be modified to accommodate special request.
What if I am not 100% satisfied? - If you are not 100% satisfied, we ask that you let us know within 24 hours of your service and we will send a team member back to your home to re-clean the area you are not satisfied with.
What if something gets damaged during the cleaning? You can rest assured that at Houston Organic Cleaning Service, our team members treat each home with extreme care and respect. If something happens to break during our cleaning, a claim will be filed with the insurance company to either repair or replace the damage item.